1 reviews | Active since Jan 2011

11 Jul 2018, 16:15

Spectacles not working after receiving them

Item: Spec-Savers SA
Rating: 1
Author: Francois P

Dear Spec-Savers SA,

I visited Carnival Mall Spec-Savers on the 15th of June 2018. The card machine wasn't working at the time and I needed to by for my spectacles. I said that I don't want to draw that amount of money at the mall and I did an eft that was only received on the 22nd of June 2018. I received my new spectacles on the 4th of July 2018. I have been wearing my new spectacles since the 5th of July 2018 Thursday last week until yesterday the 10th of July 2018 constantly. Since then I had constant headaches, my eyes are very sore due to the fact that it feels that I need to open my eyes to its maximum capability. I have almost written off my vehicle on the 10th of July 2018 causing an accident due to the fact that I get tunnel vision wearing them. I commute to work and back about 80km per day. I have stopped wearing them this morning the 11th of July 2018, it now feels that my eyes are even worse than before without wearing spectacles. I have made contact with Spec Savers Carnivall Mall but no response back. Please could you assist?

Helpful (0)

Replies (10)

Spec-Savers SA's replyOfficial

11 Jul 2018, 16:20

Dear FrancoisDP,

Thank you for taking the time to bring this to our attention.

We have sent all your information through to our representative to look in to your matter urgently.

Kind Regards

Spec-Savers Team

Best regards,

Spec-Savers SA's reply11 Jul 2018, 16:20

Official

Dear FrancoisDP,

Thank you for taking the time to bring this to our attention.

We have sent all your information through to our representative to look in to your matter urgently.

Kind Regards

Spec-Savers Team

Best regards,

Francois P's updateReviewer Update

11 Jul 2018, 17:00

If possible I would like to visit Spec-Savers at Festival Mall. This will be more convenient for me due to me working not far from Festival Mall and I hope I will get better customer service from this branch.

Francois P's update11 Jul 2018, 17:00

Reviewer Update

Francois P's updateReviewer Update

11 Jul 2018, 17:00

Francois P's update11 Jul 2018, 17:00

Reviewer Update

Spec-Savers SA's replyOfficial

12 Jul 2018, 08:21

Spec-Savers Festival Mall will be in contact with you today. Please let us know how it goes.

Thank You & Kind Regards

Spec-Savers Team

Best regards,

Spec-Savers SA's reply12 Jul 2018, 08:21

Official

Spec-Savers Festival Mall will be in contact with you today. Please let us know how it goes.

Thank You & Kind Regards

Spec-Savers Team

Best regards,

Francois P's updateReviewer Update

13 Jul 2018, 11:26

Dear Spec-Savers SA, Thank you for arranging the tests at Festival Mall. My eyes were tested. What was identified is that I don't need to go and see a specialist and the axis of the tested spectacles aren't the same as my spectacles. I have taken my old prescription spectacles with it was found that they were stronger than supp**** by you. The tested spectacles that was compiled during the test worked fine however if I used the spectacles supp**** by Carnival Mall I can't see properly. I have indicated it to the optometrist at Festival mall. Based on the consumer protection act no 68 of 2008 that was signed on the 24th of April 2009 I would to return the spectacles for a refund. I will arrange for delivery I just require a date and time to return it to Carnival Mall. Regards, Francois du Preez

Francois P's update13 Jul 2018, 11:26

Reviewer Update

Spec-Savers SA's replyOfficial

13 Jul 2018, 11:31

Dear Francois,

Thank you for this feedback, we sincerely appreciate the time that you have taken to provide us with this. We will send this through to the representative to attend to.

On behalf of Spec-Savers head office, we sincerely apologise for this inconvenience and service that you have been put through.

Thank You & Kind Regards

Spec-Savers Team

Best regards,

Spec-Savers SA's reply13 Jul 2018, 11:31

Official

Dear Francois,

Thank you for this feedback, we sincerely appreciate the time that you have taken to provide us with this. We will send this through to the representative to attend to.

On behalf of Spec-Savers head office, we sincerely apologise for this inconvenience and service that you have been put through.

Thank You & Kind Regards

Spec-Savers Team

Best regards,

Francois P's updateReviewer Update

16 Jul 2018, 12:56

Dear Spec-Savers SA, Please note that no one has made any contact so far. Regards, Francois du Preez

Francois P's update16 Jul 2018, 12:56

Reviewer Update

Dear Spec-Savers SA, Please note that no one has made any contact so far. Regards, Francois du Preez

Spec-Savers SA's replyOfficial

16 Jul 2018, 13:05

Dear Francois,

We will follow up immediately, thank you for notifying us.

Thank You & Kind Regards

Spec-Savers Team

Best regards,

Spec-Savers SA's reply16 Jul 2018, 13:05

Official

Dear Francois,

We will follow up immediately, thank you for notifying us.

Thank You & Kind Regards

Spec-Savers Team

Best regards,

Francois P's updateReviewer Update

31 Jul 2018, 12:54

Dear Spec Savers, Since our last communication on the 16th of July 2018 I haven't been contacted with regards to what we have discussed. Should I raise a new complaint for no feedback? Regards, FJ du Preez

Francois P's update31 Jul 2018, 12:54

Reviewer Update

Spec-Savers SA's replyOfficial

31 Jul 2018, 12:58

Thank you for bringing this to our attention. We will follow up regarding this.

Thank You & Kind Regards

Spec-Savers Team

Best regards,

Spec-Savers SA's reply31 Jul 2018, 12:58

Official

Thank you for bringing this to our attention. We will follow up regarding this.

Thank You & Kind Regards

Spec-Savers Team

Best regards,