DK
Doret K

1 reviews | Active since Mar 2015

25 Nov 2025, 11:11

Specsavers Woodbridge Kempton Park

Monday 24 November I went for my eye test based on a quotation done on 20 Novemeber at Woodridge Kempton Park. I did my eye photos and the audio test did not load. I indicated to the lady that I don't mind not soing the audio, on qhich she rwp**** if ahe does not do it, head office will rwprimand her. As usual, the optometrist, Herman Lotter, did a detailed test and followed up on my health issues. He gave proper explanations on thw change in my eyesight. When I was done, I was told to ait and wait. After a while I was called by the receptionist to give my quotation. I found this odd because I already received a quote and I had my necessary discussion with the optometrist regarding my needs. I compared the firat quote(4 days old) with the new one. Nothing had to be added. However, there was a discrepancy in the amount charged on polarising my sunglasses. I was confused and indicated that I am not accepting the new quote because they honour a quote of up to 10 days old. It is a pity because I have always reives excellent service feom this branch

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply25 Nov 2025, 11:45
Official
Dear Doret. 
 We sincerely apologize for the confusion regarding your quotation and the discrepancy with the polarizing lenses. This is not the experience we aim to provide. We will review the process with the team to ensure that our quotation validity is clearly followed and communicated in future. We will ensure you are contacted.  

Warmest regards
The Spec-Savers Team