Specsavers Westgate never booked my appointment they gave me

Last week I e-mailed Specsavers Westgate for an appointment for my husband for Saturday, the lady phoned me back and booked an appointment for 10:00 Saturday morning, and asked me to e-mail my husbands ID number, which I did. When we arrived at Specsavers Westgate on Saturday morning we were told that the booking wasn’t there and that they will have to push us in somewhere then the lady went to speak to one of the other ladies and come back with a can she see my appointment card? Where am I supposed to get that? The lady phoned me? She did not send me a booking card through the phone!! It took me ages to get my husband to go get his eyes tested and then this happened. I am soo disappointed. We left without being helped in any way.. Thanks Westgate branch your service suck