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Chris Van Der Westhuizen VAN DER WESTHUIZEN

1 reviews | Active since Jul 2011

01 Feb 2024, 14:52

Specsavers Vaal Mall : Audiological devision. (MRS BRONWYN VAN WYK)

Specsavers Vaal Mall: MRS BRONWYN VAN WYK: I went for for hearing aid test, this went very well and smooth. One week later when went back to follow up on the progress regarding the hearing aid sourcing and procurement, I was told that Specsavers was awaiting approval from my Medical aid. I followed up again today and was told that the hearing aids were only ordered Tuesday this week, and not the previous week, ten seconds down the line during the conversation it was said that these hearing aids were only ordered yesterday. ( 3 Blatant lies in one conversation) When I checked my medical aid app this morning I noticed that Specsavers Vaal Mall MRS BRONWYN VAN WYK actually submitted two claims on the 23 January for the hearing aids, the first claim was paid 1 Febr 2024. The second claim is *****ulent and (*****) I beleive this is blatant ***** and should be reported to all the medical funds.

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Replies (2)
Spec-Savers SA
Spec-Savers SA's reply01 Feb 2024, 16:52
Official
Dear Chris.
 
 Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
 
 Thank you and Kind regards
 The Spec-Savers Team
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Chris Van Der Westhuizen VAN DER WESTHUIZEN's update01 Feb 2024, 16:57
Reviewer Update
I need a committed representative who will speak my language, (afrikaans) with no funny accents and an intelligent person who knows his/her way around your company and who can make decisions
Regards
Chris