SPECSAVERS UNPROFESSIONAL STAFF

I purchased new frame and lenses in August 2020. The plastic pieces on the nose have come off twice and I have had to replace. The end of January the frame broke. On Saturday I went back to Specsavers and was told that it is still under guarantee and they would replace the frame but it had to be the same as the lenses were made for that frame. They did not hve the same frame so she contacted Somerset West, they didn't have. She said she would contact supplier and let me know on Monday. If the supplier didnt have they would give me new lenses and frame.Heard nothing, eventually at 5pm I phoned Specsavers, I was told she had emailed but had no response. I explained that it was urgent as I cannot see to drive etc without my glasses. She promised to get it sorted out and would definitely get back to me on Tuesday. It is now Wednesday. I have NOT BEEN CONTACTED by anyone. I am still without glasses and unable to drive, watch TV etc. I am disgusted with the unprofessional treatment I have received from Soecsavers