ES
Elsabe S

1 reviews | Active since Jul 2018

22 Nov 2024, 14:54

Specsavers, there is a POPI Act.

Queens Corner. I wanted an eye test, and I wanted to pay cash. The quote started at just under R5000 fit "both pairs of glasses" and ended up at R550 for an eye test. They wanted my ID, email address and physical address, even though I made it clear I was paying cash, because "the computer needed it". Somebody needs to educate "the computer" about the POPI Act. Then the optician stepped in and told me they wanted "just my date of birth, for certain tests". No madam, that was quite blatant. You needed my age group in general for some tests, and my date of birth to feed into Mr Computer. If I wanted an astrological reading I would not have chosen Specsavers. I am taking my business elsewhere.

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Replies (1)
Spec-Savers SA
Spec-Savers SA's reply25 Nov 2024, 10:06
Official
Dear Elsabe 
 
 Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
 
 Thank you and Kind regards
 The Spec-Savers Team