Specsavers The Glen. Poor service.

I visited Specsavers The Glen during early December for an eye test which I would normally do at the beginning of a new year. Itseemed like my eyesight took a turn for the worse overnight and I'm sure that there are many more cases out there given the current circumstances that we are working under. Nonetheless both my specs and contact lenses presented a problem making it extremely difficult to read, work etc. The practice was made aware of my situation and I asked that they make every effort to get my trial lens couriered although I understood that the timing was not appropriate given the time of year. I knew I had to wait. I was told 4-6 weeks but I have followed through since today and I do not get a response or any other communication on what the status is. Customer service is poor and after speaking to the consultants today I did mention that I would resort to other means unfortunately to get some answers. As I write, I have still not heard back. It is a pity.