Specsavers Rynfield

I went to Specsavers Rynfield in December 2017. There wasn't any funds available on my medical aid so the optometrist Lindi did the eye test and adviced that they would keep everything on file and that I should come back in January 2018 when my saving would be reinstated.

When I went back in January 2018 to give them my current glasses so that they could fit the new lenses they didn't even have a file for me neither did they have me on their system. I had to make another appointment to redo my eye test.

After the eye test I received my glasses and requested contact lenses. As I am a first time contact lens user the optometrist fitted me with a trial pair. The first trial pair was itchy and blurry so I went back and she fitted me with a second pair which was perfect.

I relocated to Edenvale and as I will be unable to drive to Rynfield all the time I phoned Specsavers Stoneridge and asked them what do they need in order for me to order contact lenses from them. The lady from Specsavers Stonerigde phone Specsavers Rynfield to get the details of my contact lenses only for them mentioned that they NEVER FITTED ME for contact lenses. The lady from Specsavers Stoneridge told me that they would have to do some test and refit with a trial pair as they cannot fit me with anything but this would then cost me R490.00

I was very upset with this as Specsavers Rynfield is costing me money because they didn't do their admin. I phoned them and told them that they would then have to pay the R490.00 as it isn't a clients job to sort their own file.

Within 5min I received a call from Specsavers Rynfield saying that they have suddenly found my card where the contact lenses are written on.

I mean this is very concerning for me as a person who is dependable on wearing glasses/contacts. How do I trust this from someone who said they didn't even fit me for contacts? How do I know they didn't make this up just to settle the situation?

At the end of the day I will still be paying the R490.00 to redo the tests and go through another trial upon trial pair which is not fair.