SPECSAVERS ROSEBANK - UNHAPPY CUSTOMER

SpecSavers ROSEBANK!!! Utterly useless, I'm afraid. Went in for an eye test (for my daughter). Asked specifically for one of their 'deals'. Finally...the quotes came in - way over R5k and not any of their advertised specials. I wrote to them/went in...long story short...two years later I am handed over, have to pay R500 for the eye test that amounted to nothing- no spectacles because we just couldn't ever come right with them. We went somewhere else at the time because we actually did need new specs. Specsavers just never came to the party. My daughter has worn specs since she was four, so we are certainly not chancers. It's a shame, because we've used Specsavers Pietermaritzburg and Howick with great success. Specsavers ROSEBANK sent me information saying that they had repeatedly tried to get hold of me - UNTRUE. The woman who I phoned a couple of weeks ago when I received my account arrears notification (TWO YEARS LATER!) complained about her inefficient, disingenuous staff. So she knows. An eye test is not helpful in and of itself - it's only helpful if you actually get the specs. No other optometrist will accept someone else's report so it is of no value if you are not helped after the test is completed. With the spectacles that you actually went in for!!! I'm going to pay the account but Specsavers (ROSEBANK and other) will never see my business again. I also wear spectacles. POOR SERVICE AND NO DELIVERY!!!!!