SpecSavers Promenade for an eyecheck and new lenses. NO OPTIONS! WEAK SERVICE! BILLED me for full lens + frame + eyecheck but I used my own frame

I went to SpecSavers Promenade for an eyecheck and new lenses, as I used my existing frames. I was suppposed to be guided and have a set of multifocal glasses but they gave me a reader and sent me on my way. NO OPTIONS! WEAK SERVICE! BILLED me for full lens + frame + eyecheck but I used my own frame

A .I did not receive a courtesy to discuss anything! The Optometrist stated 'oh a reader' and sent me to the reception area. NO explanations , NO next steps discussed.as it was supposed to be discussed. B. I informed the supervisor that the glasses do not feel right and I was told "It will adjust"- (LIE) C. This visit was Invoiced as : Eyecheck, Lenses and Frames to Flexicare (LIE) , but my own frames were used/used.I informed them it is incorrectly billed and they stated this is how it is done (*****?) D. I went back to the store to see what we could do to remedy this and after numerous emails, as per the email trail, the invoice cannot be cancelled and To Date - SpecSavers are in possession of my frames ????? It is not theirs! I paid for that previously! E. I do not have the invoice in hand for this transaction, as the invoice is attached to my frames and my old lenses in their possession.