Specsavers pretoria north

I am very disappointed with this specsavers pretoria north before this incident I was very happy. I purchased glasses in December and they put them on Automatic Insurance and now that my glasses are lost they are 'having problems' with processing my claim mind you its more than a month later without prescription glasses. When I call they keep on saying they will get back to me and nobody EVER does get back to me including the manager. If you can't do your own paper work properly then why do you have this fancy options to lure customers into buying I mean really! I'm tired of wasting my petrol going there I'm tired of wasting my airtime phoning them while there's zero effort from their side.