rL
rob L
1 reviews | Active since Mar 2009
18 Mar 2019, 17:22
Specsavers poor service
I ordered my contact lenses a month ago from Specsavers Centurion. I have called almost every day. I am told the order has been placed but not received.
Helpful (0)
Replies (3)0
Replies (3)
Spec-Savers SA's replyOfficial
19 Mar 2019, 08:59Dear Robleal,
Thank you for taking the time to bring this to our attention.
We have sent all your information through to our representative to look in to your matter urgently.
Kind RegardsSpec-Savers Team
Thank you for taking the time to bring this to our attention.
We have sent all your information through to our representative to look in to your matter urgently.
Kind RegardsSpec-Savers Team
Spec-Savers SA's reply19 Mar 2019, 08:59
Official
Dear Robleal,
Thank you for taking the time to bring this to our attention.
We have sent all your information through to our representative to look in to your matter urgently.
Kind RegardsSpec-Savers Team
Thank you for taking the time to bring this to our attention.
We have sent all your information through to our representative to look in to your matter urgently.
Kind RegardsSpec-Savers Team
rL
rob L's updateReviewer Update
11 Apr 2019, 11:04No-one ever came back to me. I had to follow up.
When I eventually received my lenses, they switched the "L" and "R" on the boxes. Fortunately I know my prescription but someone else may have had a bad accident due to poor vision!
rL
rob L's update11 Apr 2019, 11:04
Reviewer Update
No-one ever came back to me. I had to follow up.
When I eventually received my lenses, they switched the "L" and "R" on the boxes. Fortunately I know my prescription but someone else may have had a bad accident due to poor vision!
Spec-Savers SA's replyOfficial
11 Apr 2019, 11:20Thank you so much for this Robleal, this will be taken up with store to ensure that all the procedures are following in order to avoid this ever happening again. On behalf of Spec-Savers head office, we sincerely apologies for the inconvenience that you were put through.
May you have a great day further!
Thank You & Kind Regards
Spec-Savers Team
May you have a great day further!
Thank You & Kind Regards
Spec-Savers Team
Spec-Savers SA's reply11 Apr 2019, 11:20
Official
Thank you so much for this Robleal, this will be taken up with store to ensure that all the procedures are following in order to avoid this ever happening again. On behalf of Spec-Savers head office, we sincerely apologies for the inconvenience that you were put through.
May you have a great day further!
Thank You & Kind Regards
Spec-Savers Team
May you have a great day further!
Thank You & Kind Regards
Spec-Savers Team