AL
Anton L
1 reviews | Active since Jan 2020
12 May 2021, 06:42
Specsavers Mokopane
Mokopane branch. They promise the sun and the moon until one has paid. Then, nothing. No calls, updates or spectacles are in evidence. They promised 2 weeks for delivery, it is now 3 weeks and not a peep from them.
When I phone I am told: 'Sir, you need to wait for the sms. There is nothing we can do. Goodbye.'
Pathetic, I will NOT be back, ever.
Helpful (0)
Replies (5)0
Replies (5)
Spec-Savers SA's replyOfficial
12 May 2021, 09:04 Dear Anton
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Mokopane.
Warmest regards
The Spec-Savers Team
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Mokopane.
Warmest regards
The Spec-Savers Team
Best regards,
Spec-Savers SA's reply12 May 2021, 09:04
Official
Dear Anton
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Mokopane.
Warmest regards
The Spec-Savers Team
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Mokopane.
Warmest regards
The Spec-Savers Team
Best regards,
AL
Anton L's updateReviewer Update
12 May 2021, 12:35Not holding my breath. Your system seems to be the problem. Fix your processes.
AL
Anton L's update12 May 2021, 12:35
Reviewer Update
Not holding my breath. Your system seems to be the problem. Fix your processes.
Spec-Savers SA's replyOfficial
12 May 2021, 14:01Dear Anton
We have escalated the matter and your matter is been attended to by a representative.
Kind regards
The Spec-Savers Team
We have escalated the matter and your matter is been attended to by a representative.
Kind regards
The Spec-Savers Team
Best regards,
Spec-Savers SA's reply12 May 2021, 14:01
Official
Dear Anton
We have escalated the matter and your matter is been attended to by a representative.
Kind regards
The Spec-Savers Team
We have escalated the matter and your matter is been attended to by a representative.
Kind regards
The Spec-Savers Team
Best regards,
AL
Anton L's updateReviewer Update
17 May 2021, 07:18Hi. Just putting pressure on the poor lady at the branch is no help at all.
Your vaunted 'representative' except to did NOTHING to ensure service, except to offend and harass your store staff.
The problem is with YOU there, sitting in your head office.
Your systems are SHOCKINGLY pathetic, yet you expect staff at branches to bear the brunt of YOUR failure.
Your response is even worse than the initial pathetic failure.
Less talking, more service please.
Or, just go away. We do not need useless 'service providers' like you around. (Are you owned by a Zuma or a Gupta by chance?)
Your vaunted 'representative' except to did NOTHING to ensure service, except to offend and harass your store staff.
The problem is with YOU there, sitting in your head office.
Your systems are SHOCKINGLY pathetic, yet you expect staff at branches to bear the brunt of YOUR failure.
Your response is even worse than the initial pathetic failure.
Less talking, more service please.
Or, just go away. We do not need useless 'service providers' like you around. (Are you owned by a Zuma or a Gupta by chance?)
AL
Anton L's update17 May 2021, 07:18
Reviewer Update
Hi. Just putting pressure on the poor lady at the branch is no help at all.
Your vaunted 'representative' except to did NOTHING to ensure service, except to offend and harass your store staff.
The problem is with YOU there, sitting in your head office.
Your systems are SHOCKINGLY pathetic, yet you expect staff at branches to bear the brunt of YOUR failure.
Your response is even worse than the initial pathetic failure.
Less talking, more service please.
Or, just go away. We do not need useless 'service providers' like you around. (Are you owned by a Zuma or a Gupta by chance?)
Your vaunted 'representative' except to did NOTHING to ensure service, except to offend and harass your store staff.
The problem is with YOU there, sitting in your head office.
Your systems are SHOCKINGLY pathetic, yet you expect staff at branches to bear the brunt of YOUR failure.
Your response is even worse than the initial pathetic failure.
Less talking, more service please.
Or, just go away. We do not need useless 'service providers' like you around. (Are you owned by a Zuma or a Gupta by chance?)
Spec-Savers SA's replyOfficial
17 May 2021, 12:49 Dear Anton,
On behalf of Spec-Savers head office we sincerely apologise for what you have been through regarding the noncommunication and further frustrations. This is not the level of service we strive for as a brand.
We have escalated your matter to our head office area manager to step in and contact you directly to have this sorted out with the utmost urgency.
Warmest regards
The Spec-Savers Team
On behalf of Spec-Savers head office we sincerely apologise for what you have been through regarding the noncommunication and further frustrations. This is not the level of service we strive for as a brand.
We have escalated your matter to our head office area manager to step in and contact you directly to have this sorted out with the utmost urgency.
Warmest regards
The Spec-Savers Team
Best regards,
Spec-Savers SA's reply17 May 2021, 12:49
Official
Dear Anton,
On behalf of Spec-Savers head office we sincerely apologise for what you have been through regarding the noncommunication and further frustrations. This is not the level of service we strive for as a brand.
We have escalated your matter to our head office area manager to step in and contact you directly to have this sorted out with the utmost urgency.
Warmest regards
The Spec-Savers Team
On behalf of Spec-Savers head office we sincerely apologise for what you have been through regarding the noncommunication and further frustrations. This is not the level of service we strive for as a brand.
We have escalated your matter to our head office area manager to step in and contact you directly to have this sorted out with the utmost urgency.
Warmest regards
The Spec-Savers Team
Best regards,