Specsavers Maponya Mall the worst

Visited Specsavers Maponya Mall branch for an eye test and new spectacles on the 12/05/2020. I paid for the antiscratch coating on the 13/05/2020. I called the branch to make a follow up on the readiness of my spectacles on the 02/06/2020, I did not receive a conclusive communication as to how far they are with my glasses. I was instead told I should wait for the 21 days period to lapse to then follow up if I don't receive an sms notification about when to collect my spectacles.

I made another follow-up call on the 20/06/2020 for and was in fact **** to, as the assistant told me there was a delay at the labs. I believe I was deceived, as I only received an sms notification from specsavers about receiving my order only on the same day-the 20/06/2020.

The staff displayed gross negligence with handling my order and query thereafter. It was a display of unacceptable incompetence!