SP
Shirley P
1 reviews | Active since Jun 2024
14 Jun 2024, 15:27
Specsavers Karaglen
There is a possibility that my (very expensive) lenses are correct for my eyes, but I have no way of knowing as they were graded incorrectly and not according to my wishes. Multiple adjustments since then, including a change of frames, have proved useless. In addition to this, having received and paid for the spectacles in October 2023, it was discovered in May 2024 that there was a refund due to me. I emailed my correct bank details on 24 May, after having sent the incorrect info on 21 May. I called about the refund on 5 June and was asked to resend the email with the bank details. I did so the same day. Today is 14 June and I went into the branch to learn that nothing could be done today as the debtors lady in PE was not answering her 'phone. How have they been allowed to sit with my refund for eight months? How is it the the franchisee is incapable of doing anything to help?
Helpful (0)
Replies (2)0
Replies (2)
Spec-Savers SA's replyOfficial
19 Jun 2024, 08:40Dear Shirley.
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Karaglen!
Warmest regards
The Spec-Savers Team
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Karaglen!
Warmest regards
The Spec-Savers Team
Best regards,
Spec-Savers SA's reply19 Jun 2024, 08:40
Official
Dear Shirley.
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Karaglen!
Warmest regards
The Spec-Savers Team
Thank you for bringing your matter to our attention. We have sent everything through to a Spec-Savers representative to step in and attend to your unfortunate experience with Spec-Savers Karaglen!
Warmest regards
The Spec-Savers Team
Best regards,
SP
Shirley P's updateReviewer Update
19 Jun 2024, 09:01Since posting this complaint, the owner of the business called me and the refund was paid into my account immediately. The owner is currently absent from the business on maternity leave and I regret that she had to interrupt her family time to deal with this, but someone dropped the ball and she was the one who picked it up - but only after I insisted on something being done while I waited.
Other reviews of this business give glowing reports from very satisfied customers, so my case must be the exception. The staff are definitely very friendly and want to be helpful.
Other reviews of this business give glowing reports from very satisfied customers, so my case must be the exception. The staff are definitely very friendly and want to be helpful.
SP
Shirley P's update19 Jun 2024, 09:01
Reviewer Update
Since posting this complaint, the owner of the business called me and the refund was paid into my account immediately. The owner is currently absent from the business on maternity leave and I regret that she had to interrupt her family time to deal with this, but someone dropped the ball and she was the one who picked it up - but only after I insisted on something being done while I waited.
Other reviews of this business give glowing reports from very satisfied customers, so my case must be the exception. The staff are definitely very friendly and want to be helpful.
Other reviews of this business give glowing reports from very satisfied customers, so my case must be the exception. The staff are definitely very friendly and want to be helpful.