Specsavers horrible cutomer interaction

I am so appalled by the Atrocious behaviour of Specsavers Hatfield. I went for my eye test with them last year and then later in the year went to choose a frame. When the frame was ready for collection I informed the service provider that I'll come when I get a chance because I had a tight schedule. They called me persistently and I remember the last call was from Jacque, he said please come collect the glasses. I then made a plan to go during my December/Jan leave period, when I got the receptionist asked for my details & I gave then the she gave me the glasses to fit and then I told her but the strength on the frame is stronger than what I discussed with the optometrist who was testing me. I had said they need to keep the same lens strength -the glasses were blurry and I was not comfortable with them. ive been waiting for the glasses when I suddenly received an e-mail from spec-savers stating I owe R250 and they will take legal action if I don't pay...R250? for a customer who has paid R1.450 and I have not even collected the glasses? who says I'll collect glasses I'll never use. let them take legal action and we'll see who will win the case at the consumer commission. so much for pathetic customer service.