IQ
Irene Q

1 reviews | Active since Oct 2016

30 Jul 2019, 01:16

Specsavers glasses bad quality

I got my glasses from Specsavers Faerie Glen end of Nov 2018. In less than 6mths my Sketchers prescription glasses were looking older than any of my even much older spare ones. The frame is scratched the color coming off, the one ***** keeps on falling out. Poor quality. Even the glass which is plastic is scratched. I've been wearing glasses since I was 13. I am not being careless with them I know what a replacement costs. The pair of POLAR sunglasses I got on the promo is not good quality either. The rubbery plastic started peeling of at the bits that comes behind your ears. In the beginning of May the fell onto the grass and one temple just broke off. A replacement of only that template costs R500. Ridiculous...I've had many specs over the past 48 years but these were really not worth the money.

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Replies (3)
Spec-Savers SA
Spec-Savers SA's reply30 Jul 2019, 11:26
Official
Dear Irene,

We are truly sorry to hear of this experience with your spectacles and we appreciate the time that you have taken to bring your matter to our attention. We have sent everything through to our representative to attend to urgently.

Thank You & Kind Regards
Spec-Savers Team
IQ
Irene Q's update15 Aug 2019, 15:45
Reviewer Update
Thank you for offering to only sell me the left temple that broke at R250 and not both temples I don't need. I can use my sunglasses again.
Spec-Savers SA
Spec-Savers SA's reply15 Aug 2019, 15:48
Official
Thank you for the kind message and feedback, we are glad to hear that you can enjoy your sunglasses again!

You must have a lovely day further!

Thank You & Kind Regards
Spec-Savers Team