Specsavers extremley unhelpful

I had an eye test and purchased prescription glasses at about R5500 from spec savers /- 18 months ago.<br> The other evening I noticed that the metal slide had come out of one of the hinges.<br> I work at a university and cannot take time off, so I asked my fiance to take them in so that the short metal rod can be reinserted into the hinge. I don`t want to attempt it myself because I don`t want to break anything.<br> Anyway the gentleman responded to my fiance by saying that the frame is broken and I need to purchase another and I should come in for an eye test as I would need new glasses. Can you believe that?<br> He then took normal masking tape and wrapped it around the arm.<br> There is nothing wrong with the frame, In my view the slide just needs to be slotted into the hinge. I have never abused the glasses and in my view the hinge must have been of inferior quality. I paid a lot of money and instead of effecting a simple repair I`m told that I would need new glasses anyway and must have and eye test I hope that I get a response to this post, if not I will never deal with spec savers again.