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JM
Jeffrey M

1 reviews | Active since Apr 2019

18 Jan 2022, 15:08

Specsavers does not issue itemised receipts for consumer transparency purposes and comparison with competitor optometrist services

Specsavers does not issue itemised receipts for consumer transparency purposes and comparison with competitor optometrist services. I recently only received a receipt reflecting the total amount paid which is at odds with consumer protection legislation.

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Replies (4)
Spec-Savers SA
Spec-Savers SA's reply25 Jan 2022, 08:38
Official
Good day Jeffrey.

Thank you for having taken the time in bringing your matter to our attention regarding your frame. We have a Spec-Savers representative standing by to step in to attend to your matter with the utmost urgency and be in direct contact with you. Please provide us with the name of the Spec-Savers store you made use of?

Kind regards
The Spec-Savers Team
JM
Jeffrey M's update25 Jan 2022, 16:19
Reviewer Update
BankCity
JM
Jeffrey M's update26 Jan 2022, 12:37
Reviewer Update
Still have not been contacted by your representative as promised on your Twitter-feed
JM
Jeffrey M's update26 Jan 2022, 15:39
Reviewer Update
BankCity optometrist contacted me.
I will collect itemised invoice on Friday when I do my new lenses adjustment.

Thanks hellopeter for facilitating service gaps.