1 reviews | Active since May 2026
Specsavers Canal Walk TERRIBLE SERVICE
Terrible, terrible service from Specsavers Canak Walk!!! First the issue with the qoute. Then I am told the glasses will take 2 weeks. Then I receive an email stating it will be ready by 1 Oct. Now when I phoned I am told I still have to wait until next week Friday!!! 😡😡😡
I want to cancel this and I want my R7000 deposit back,TODAY, or I will go to the small claims court. TERRIBLE SERVICE and I am qouted R14 500!!! After being **** to about the qoute,and told, the extra will be around R500, just take it, just to find out it is almost R2000 extra!!
Cancelling and waiting for my refund based in false promises and terrible service!!
Dear Bertus.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your order at our Spec-Savers Canal Walk branch. Please be assured that we take your feedback seriously. Your complaint will be referred to the relevant management team for further investigation, including the concerns raised about the quotation, communication, order delays and your request to cancel the order and receive a refund of your deposit. You will be contacted.
Kind regards
The Spec-Savers Team
Dear Bertus.
We sincerely apologise for the frustration and inconvenience you have experienced regarding your order at our Spec-Savers Canal Walk branch. Please be assured that we take your feedback seriously. Your complaint will be referred to the relevant management team for further investigation, including the concerns raised about the quotation, communication, order delays and your request to cancel the order and receive a refund of your deposit. You will be contacted.
Kind regards
The Spec-Savers Team