MK
Mbalenhle K
1 reviews | Active since Mar 2019
24 Aug 2026, 16:00
SpecSavers Campus Square Front Desk Staff Need Training on Customer Service
The ladies at Specsavers Campus Square were not friendly at all. When you speak to them, it feels as though you are bothering them rather than receiving assistance. I went there to get glasses for a child, but unfortunately, I received more attitude than help. The experience was disappointing, and I expected much better customer service.
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Spec-Savers SA's replyOfficial
24 Aug 2026, 16:17Dear Mbalenhle.
We sincerely apologise to the patient for the experience they had at our Spec-Savers Campus Square branch. We understand how frustrating it must have been for the patient to feel unwelcome while trying to assist a child with their eyewear needs. The feedback has been noted and will be shared with the relevant branch management team for further review and attention.
Warmest regards
The Spec-Savers Team
We sincerely apologise to the patient for the experience they had at our Spec-Savers Campus Square branch. We understand how frustrating it must have been for the patient to feel unwelcome while trying to assist a child with their eyewear needs. The feedback has been noted and will be shared with the relevant branch management team for further review and attention.
Warmest regards
The Spec-Savers Team
Spec-Savers SA's reply24 Aug 2026, 16:17
Official
Dear Mbalenhle.
We sincerely apologise to the patient for the experience they had at our Spec-Savers Campus Square branch. We understand how frustrating it must have been for the patient to feel unwelcome while trying to assist a child with their eyewear needs. The feedback has been noted and will be shared with the relevant branch management team for further review and attention.
Warmest regards
The Spec-Savers Team
We sincerely apologise to the patient for the experience they had at our Spec-Savers Campus Square branch. We understand how frustrating it must have been for the patient to feel unwelcome while trying to assist a child with their eyewear needs. The feedback has been noted and will be shared with the relevant branch management team for further review and attention.
Warmest regards
The Spec-Savers Team