Specsaver Khayelistha customer sergice is horrible

Specsaver Khayelitsha is horrible went there to do eye test they told theres no electricity which was fine the whole mall had no electricity gave them my details they promised to call till today no call back so *********** its disgusting went again on wednesday they ignore continued to talk to each other until i asked for assistant they said the doctor is not they will call me still no call