Hellopeter
Share Your Experience
SW
Shawaal W

1 reviews | Active since Dec 2021

25 Mar 2023, 21:15

SPECSAVER CANAL WALK ATLEAST. A FIRST AND LAST WITH THEM

Was assisted by Mandisa at SpecSavers CANAL WALK on 11 March for a focus Lense and frame which she advised to request from Bothasig branch on 13 March, we have not heard from her since until I had to reach out and call her back yesterday as she abandoned the request. I am still waiting for Allistair to call me back as promised, however, got a call back today from Angelo this evening saying what was supposed to be requested for us two weeks ago is now not available at all and Bothasig branch is keeping it for a non-paying client since 13 March and we have been waiting for it. How much more confusing can this be from SPECSAVER CANAL WALK ATLEAST. A FIRST AND LAST WITH THEM and this is affecting work

0
Replies (3)
Spec-Savers SA
Spec-Savers SA's reply27 Mar 2023, 11:24
Official
Dear Shawaal.

Thank you for bringing this matter to our attention. We have a representative on standby to step in and assist with the utmost urgency.

Warmest regards
The Spec-Savers Team



SW
Shawaal W's update27 Mar 2023, 12:00
Reviewer Update
I was at the branch yesterday as you asked, and the lady had no clue of the matter or what was advised as a proposed solution after i have been promised it will be taken care of when i arrive. I dont know anymore, i am expecting a call from "someone" eventually
Spec-Savers SA
Spec-Savers SA's reply14 Apr 2023, 13:41
Official
Dear Shawaal.

We have been notified that you matter has been resolved, please do not hesitate to message us if you should require further assistance. 

 Warmest regards
The Spec-Savers Team