Specs-Savers The Glen dropping the ball

I have never had problems with Specs-savers in all my years of being their client until my experience with Specs-Savers The Glen recently.

I was due for my two yearly appointment in February 2022, did my booking, went for my eye test, chose my frames and got my amount that i had to pay when coming to collect my spectacle's.

It is well known that Specs-Savers will not release your glasses without having paid the outstanding amount, and so i put it aside for when i receive communication that my glasses are ready for collection, which i got, paid and received my glasses. I never even got my free gift this time that came with the special, and i have been at this shop four times. Yes i did ask them.

First two weeks of having collected my glasses, the lenses on my "work or everyday" glasses started s****ping off making it difficult for my vision to see properly. I called The Glen Specs_Savers and they asked me to bring in the glasses. They then indicated that it was the suppliers anti-glare or fault and took them back to fix them.

I received my glasses back in good condition. I also had contact lenses which i had ordered and i had to be the one making weekly follow ups with them.

This week, i received an sms saying i have an amount R327 outstanding to be paid. I then called the shop again to ask them how now this is possible. The lady explained that my points which where used to reduce my bill we not retrieved and went elsewhere thats why i now have this bill to pay.

This is the worst spec savers experience in my years being your client. I dont know if it is this specific shop standard, but i regret going to them. This will be my last purchase with Specs-savers.