SM
Shirley M
1 reviews | Active since Jun 2019
16 Apr 2026, 09:38
Specksaver contract
I am very disappointed with the service I have received. I recently took out a contract for my glasses, and my first debit order went off at the beginning of the month, which I understood. However, a second debit order has now been deducted, and I still do not have my glasses.
This is very frustrating, as I am being charged for a product that I have not yet received, and there has been no clear communication regarding the delay. I would appreciate urgent feedback on when I can expect my glasses, as well as an explanation for why payments are being taken without delivery.
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Spec-Savers SA's replyOfficial
05 May 2026, 12:54Dear Shirley.
Thank you for your message. We acknowledge receipt of your concern and understand the frustration caused by the situation described. Please be assured that this matter is currently being reviewed, and we will provide feedback as soon as possible.
Warmest regardsThe Spec-Savers Team
Thank you for your message. We acknowledge receipt of your concern and understand the frustration caused by the situation described. Please be assured that this matter is currently being reviewed, and we will provide feedback as soon as possible.
Warmest regardsThe Spec-Savers Team
Best regards,
Spec-Savers SA's reply05 May 2026, 12:54
Official
Dear Shirley.
Thank you for your message. We acknowledge receipt of your concern and understand the frustration caused by the situation described. Please be assured that this matter is currently being reviewed, and we will provide feedback as soon as possible.
Warmest regardsThe Spec-Savers Team
Thank you for your message. We acknowledge receipt of your concern and understand the frustration caused by the situation described. Please be assured that this matter is currently being reviewed, and we will provide feedback as soon as possible.
Warmest regardsThe Spec-Savers Team
Best regards,