Specials get you in trouble, avoid them

I am thoroughly disappointed with Spec savers. I do not have medical aid, so I have never afforded to get my spectacles at Spec savers until last year October 2023. They were running a Woza woza special. 3 of my colleagues got spectacles for R1000 a pair and they encouraged me to get mine there. I had already gone for an eye test at my regular optometrist and I was quoted R4300. Trust me, a R1000 rand deal was hard to give a pass. I went for my eye test at Spec Savers Hazeldean Square. I had to pay R2100 for my pair as I wear bifocals + other extras. This was still a good deal. I got my new spectacles first week of November 2023

Everything was okay until April this year. I found a big crack on the bottom of the left lense. I have been wearing spectacles since 1995, this was my first time to experience this. I took them back and they replaced the frame for me. It was covered by the warranty soIi didn't have to pay anything. Now it's July, the frame cracked again in pretty much the same place. My left lense is quite thick, and it's obvious the frame is not coping. On the Woza Woza special, we were limited to the frame brand x-pressions. That is a very poor quality brand. Spec savers divorce yourself from that brand. And if anyone has thick lenses like mine, advise them to stay away from that brand, it doesn't cope with thick lenses.

I dropped off the broken spectacles at Hazeldenl square on Tuesday. I am back to using my old pair. I have a headache I don't need, and noone has said anything to me since then. I regret this purchase. Whatever savings I thought I was making with this special are not worth it anymore. I usually save over 2 years to get a new pair, so at this stage I am not able to go to my regular optometrist who has always done a good job. Please stop putting substandard frames on special. Please. the inconvenience I am now experiencing is not worth it. I work on a laptop all day and the glare is just a nightmare with old lenses I am not coping. And until today I have zero communication about a replacement.