Spec Savers Vaal Mall Poor Service

Good day

I ordered a pair of glasses on the 17th of December 2022

Upon placing the order I requested the staff of Spec Savers Vaal Mall to please put it through as Urgent as I was due to fly out of country the 2nd of January.

They phoned me the 18th of December to request I come in to verify my prescription with the attending optometrist the 20th of December.

After seeing the optometrist the 20th I asked him to please look at my request to have the order placed as Urgent. He followed up and said the glasses should be back by the 31st of December or latest the morning of 2nd of January. Which worked out great for me.

On the 30th of December when I phoned Spec Savers Vaal Mall the told me no the glasses will be back the 6th of January. My wife and I visited the shop on the 2nd of January to check if the by chance have not yet received my glasses. The lady told me no they have not and logged a ticket to request them as urgent yet again. She also printed me the feed back of the ticket from the 30th that was logged on my glasses also as urgent with the feedback from the lab stating the glasses will be at the store by the 6th of January.

Today is the 6th of January and my wife and I have phoned the shop 3 times today and in regards to the feedback first time my wife was told the 10th of January as the glasses are not back. Second call for feedback as the email we have stated the 6th of January and requested them to follow up as to why the glasses are not back yet, they told her the feedback they have are for the 17th of January they will have the glasses.

Upon phoning the shop myself the staff (where as my wife put it completely rude over the phone with her) where rude over the phone saying the cannot guarantee the time it takes for glasses so they tell clients 2-3 weeks. upon this reply i told the lady the 6ht of January is 3 weeks so what's there excuse for moving it out another 2 weeks whereby she said she will have her manager phone the labs and follow up and preceded in a rude tone. I then told them if I do not have feedback by 3PM today I want my money back as this is unacceptable. She told me she will inform her manager.

They phoned us at 14:45 pm stated: "no the optometrist has to phone the labs regarding my glasses as to have them put on urgent"

They keeping using the excuse they don't know what's going on.

So taking the last feedback we received nothing was ever done to have my glasses put as urgent. So they blatantly **** to my wife and myself and have been thumb sucking excuses left right and center.