Spec-Savers: they hide behind the fine print like a bank or insurer

I am very disappointed with the billing practice of the Fourways Crossing branch. The website tells you "20% off frames and lenses" for Discovery members. When I went for my eye test I asked what specials they had available, and the optometrist told me that I qualify for a 20% discount as a Discovery member.

After the test and the selection of my frame, they send you a quote via sms. The quote was for R2 980. I accepted the quote, and understood based on what they had advertised and told me, that I would get 20% off that amount. No one told me otherwise.

They put R2 700 though to my Discovery savings account, which is actually my own savings and paid by me.

When I went to collect day before yesterday, and queried this, they told me that the 20% discount was only on the frames, R170 something, and that the rest they had already factored into the quote. Although they staff were friendly enough, they just simply refused to accept that they had acted incorrectly in any way.

I don't think this is fair. they have made a representation that I was going to get a 20% discount. I was told that expressly by the optometrist, no one explained to me that a portion was already factored in. I believe I was entitled to expect my discount of 20% of R2 980.

Their conduct has left a very sour taste in my mouth. It smacks of opportunism, and hiding behind legalities. they told me one thing, and are standing behind another. If those spectacles hadn't already been charged to my medical account, I would have told them to keep them.

Be very careful about using this brand. They hide behind the fine print like a bank or insurer, and have no moral compass to direct them in their dealings with customers.