Spec-Savers The Glen - Order without approval

I went to Spec Savers in the Glen mall for an eye check up and was initially very happy with the service. After the test I was given a quote for spectacles and accepted the minimum possible so that my medical insurance would cover it.

After a short time =, I received a call that the glasses are ready and that I can come and collect, which I did (again, quite impressed by the service at this point). I then received a call a week or so after to be told that my medical insurance did not cover the cost because I did not need the glasses. I ask the lady that I spoke to why they ordered the glasses before getting approval and all she could do was apologize.

I explicitly told the lady that I do not have the money for something like that now and would never have ordered the glasses if I was aware it would not be covered. The staff member could not give me a resolution to the problem and I eventually said that I will pay, but only when i can. She assured me that I can pay whenever I have the money and even said, i could come and pay R50 if thats all I have.

I have since received message and email reminders for the amount owed and got a disturbing call today (22/08/2024) telling me about the overdue amount and that its sitting on 120 days at the moment which means they will start sending letters of demand.

I am furious. Why was I given a quote if I do not need the spectacles???? Why were the spectacles ordered without approval from my medical cover????? Why was I told not to worry and to pay when I can, but now I am threatened with action if I do not pay?????

I urgently expect a call from a manager to resolve this issue. I am happy to return the glasses, but as a matter of principle, I do not believe I should pay the amount, although it is a small amount.

My contact number is: ***