Spec Savers Southgate - *********** and terrible service

This has been the worst service I have received. I went for an eye test on the 2nd of Feb 2019, your store didnt have the frame that I wanted, so the lady assured me that she would order it and would let me know as soon as it arrives. 3 weeks later I called because no one had contacted me about the frames. Lo and behold no one knew about glasses that were ordered for me. They advised that they were getting new stock and I could come the Thursday. I went the Saturday and Inspite of having reservations because of the mishap i still went and chose the frame (that they had in stock). took the special you were advising. only to find out I needed to pay over R1000 (half of the amount I had to pay in) for the glasses to be send to the lense supplier. I had to go back the Monday, and I paid the full amount invoiced to me. I was assured that the next day (the 26th of Feb) my glasses would be sent to the lense supplier. I got a message on the 2nd of March to inform me my glasses were sent (a whole month later from my eye test). I then got a message on the 12th (6 weeks from my initial eye test - very unprofessional) of March that my spectacles are ready for collection. I went on the 16th to collect and to my surprise I was told that there was an outstanding amount and they could not give me my glasses until I paid. never was the outstanding amount invoiced to me. the person who had initially invoiced me, didnt invoice me the full amount. so because of your staffs incompetence I am now without glasses and less R2200. I had told them to cancel the whole deal as I was not prepared to pay and once again deal with the lack of customer service or incompetence.. I am awaiting a call and i refuse to pay a cancellation fee because of your staffs ineffectiveness & uns****full service.