iI
idris I
1 reviews | Active since Dec 2015
09 Dec 2015, 15:35
Spec-savers Sa is xenophobic
I needed to get myself a glass to prevent eye damage due to my frequent exposure to computer screen, so I worked into spec- savers at sunny park mall to get myself one. I enquire about their product and payment options, the attendant told me I could either pay by cash or spec -saver card option. I decided to enquire about the spec- saver option and so disappointing she emphasised \ WE DON'T OPEN ACCOUNT FOR FOREIGNERS". I told her I have South African ID"
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Spec-Savers SA's replyOfficial
17 Dec 2015, 16:56Hello ibrahimi,
Thank you so much for bringing the matter to our attention.
The matter has been addressed with the particular staff member involved and a disciplinary measure will be taken. We sincerely hope that this experience will not turn you away from the Spec-Savers brand.
We apologise for the manner in which this matter was handled and for the inconvenience caused. We truly apologise for the disappointment that this has caused.
Rest assured, Spec-Savers South Africa is a reputable company that has stores nationwide, we pride ourselves in providing the best possible service to all our customers.
Once again, please accept our sincere apologies for this incident and be assured of our best efforts to offer excellent service to all our customers regardless of their age, colour or nationality.
Please could you have a look at the email I sent you earlier with regards to your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you so much for bringing the matter to our attention.
The matter has been addressed with the particular staff member involved and a disciplinary measure will be taken. We sincerely hope that this experience will not turn you away from the Spec-Savers brand.
We apologise for the manner in which this matter was handled and for the inconvenience caused. We truly apologise for the disappointment that this has caused.
Rest assured, Spec-Savers South Africa is a reputable company that has stores nationwide, we pride ourselves in providing the best possible service to all our customers.
Once again, please accept our sincere apologies for this incident and be assured of our best efforts to offer excellent service to all our customers regardless of their age, colour or nationality.
Please could you have a look at the email I sent you earlier with regards to your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Spec-Savers SA's reply17 Dec 2015, 16:56
Official
Hello ibrahimi,
Thank you so much for bringing the matter to our attention.
The matter has been addressed with the particular staff member involved and a disciplinary measure will be taken. We sincerely hope that this experience will not turn you away from the Spec-Savers brand.
We apologise for the manner in which this matter was handled and for the inconvenience caused. We truly apologise for the disappointment that this has caused.
Rest assured, Spec-Savers South Africa is a reputable company that has stores nationwide, we pride ourselves in providing the best possible service to all our customers.
Once again, please accept our sincere apologies for this incident and be assured of our best efforts to offer excellent service to all our customers regardless of their age, colour or nationality.
Please could you have a look at the email I sent you earlier with regards to your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa
Thank you so much for bringing the matter to our attention.
The matter has been addressed with the particular staff member involved and a disciplinary measure will be taken. We sincerely hope that this experience will not turn you away from the Spec-Savers brand.
We apologise for the manner in which this matter was handled and for the inconvenience caused. We truly apologise for the disappointment that this has caused.
Rest assured, Spec-Savers South Africa is a reputable company that has stores nationwide, we pride ourselves in providing the best possible service to all our customers.
Once again, please accept our sincere apologies for this incident and be assured of our best efforts to offer excellent service to all our customers regardless of their age, colour or nationality.
Please could you have a look at the email I sent you earlier with regards to your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Miliswa Ntlanzi
Spec-Savers South Africa