Spec Savers ripping me off, shocking service too

It took 6 weeks to get my new glasses from Spec Savers. Two weeks later the lens fell out. They re-set it with a moan and groan. I battled along for weeks trying to get used to the glasses, but they just didn't work for me. I was sure I had received someone else's! They did a free re-test then suggested I get 'office glasses' rather than bi-focals and I would only pay in the difference. Ten days later (because they had my email address incorrect) I finally received a quote. Taking into consideration that I provided my own frames, bottom line is I must now pay around R3 500.00 for simple reading glasses. What a rip-off! I am fuming. Keep away from this branch.