SPEC SAVERS - PRELLER WALK BLOEMFONTEIN HORRIBLE BRANCH!!

I called to order my contact lenses but was informed that i needed to do an eye test (totally understandable). I politely requested the branch to provide me with trial lenses while i wait for my medical funds to re-active beginning of 2025, to which they had nothing available (also understandable) but the gentleman on the line informs me that my last eye test was Feb 2022 & i am due for a test, however i was able to ORDER contact lenses from them in June/July of 2024 without any issues. So basically Spec Saver failed to inform me June/July that i am due for an eye test and they went & ordered Contact Lenses knowing very well my last eye test was more than 24 months ago. it is now Nov 2024 (my medical aid depleted) & i am unable to order contact lenses (which i was gonna pay cash for) because of this eye test. i am not disputing the eye test but disputing the fact that i was allowed to order mid year 2024 (while i had medical funds and COULD DO an eye test) but i am not allowed a cash order of contact lenses while i wait for my medical aid re-active in Jan 2025.

Also WHY WOULD THEY ALLOW ME TO GET CONTACT LENSES WITHOUT PROPER TESTING SO I HAVE BEEN WALKING AROUND WITH POSSIBLY WRONG PRESCRIPTION.

That explains my headaches.