1 reviews | Active since May 2022
Spec-Savers Pinelands
This review is for Spec-Savers Pinelands. I was there with my daughter on the 13 April 2022. Saw the Optometrist whom accessed my daughter. While waiting I asked the front staff - (they have two guys), I asked about frames and he said they have no kiddies frames for my daughter to check. I said ok. When I was done with the Optometrist, she advised that they will contact me within 14 days it will take about max 14 days for my daughter's specs to be delivered. I have heard nothing thus far and called today. So from the 13 April -they have this pending or not sure not what their process is cause NOBODY FOLLOWED UP with no means of contact. Spoke with Jody and he advised that no quote was worked out and not frame was selected. So when I was done with the Optometrist she could or Jody could have advised about the admin but they just guaranteed me that her specs would be there within 14 days. Now I have take off again and drive out petrol again and wait again and the WORST part is, my daughter is without specs which she requires for school. That very day I actually experienced the unprofessionalism and I cancelled the two apps I had for my twin boys. So now I have to go for them to quote me and also then wait - really actually disappointing but what can I do, I have to because my daughter needs it. :(
Thank you for the detailed feedback, and for bringing your matter to our attention. We are going to arrange for a Spec-Savers representative to step in and attend to your matter, and be in direct contact with you.
Thank You and Kind regards The Spec- Savers Team
Thank you for the detailed feedback, and for bringing your matter to our attention. We are going to arrange for a Spec-Savers representative to step in and attend to your matter, and be in direct contact with you.
Thank You and Kind regards The Spec- Savers Team
Nolu Xesi redeemed my trust in your group, definitely an asset to your company. She contacted me and apologies and assisted with a solution. She has done all the back group work with the assistance of her colleague, Tasneem Hendricks, which is also an asset to your company, from the Tygervalley branch, who confirmed my daughter's prescription was received via email from Nolu and has already being sent to lab after we visited the Tygervalley branch yesterday to fit on kiddies frames. An ETA was confirmed this morning already. I am much satisfied with the services *now* all round and await the receiving of the my daughter's spectacles. THANK YOU @hellopeter for this platform and the guarantee that the intended parties will make contact. THANK YOU @specsavers Team! Much appreciated.
Nolu Xesi redeemed my trust in your group, definitely an asset to your company. She contacted me and apologies and assisted with a solution. She has done all the back group work with the assistance of her colleague, Tasneem Hendricks, which is also an asset to your company, from the Tygervalley branch, who confirmed my daughter's prescription was received via email from Nolu and has already being sent to lab after we visited the Tygervalley branch yesterday to fit on kiddies frames. An ETA was confirmed this morning already. I am much satisfied with the services *now* all round and await the receiving of the my daughter's spectacles. THANK YOU @hellopeter for this platform and the guarantee that the intended parties will make contact. THANK YOU @specsavers Team! Much appreciated.
We take great pleasure in reading your detailed feedback, we appreciate this! We work hard at maintaining this high standard of customer service because we love what we do. Your feedback is motivating and appreciated. We look forward to welcoming you again at Spec-Savers Pinelands and Spec-Savers Tygervalley!
Thank You & Kind Regards
Spec-Savers Head Office Team
We take great pleasure in reading your detailed feedback, we appreciate this! We work hard at maintaining this high standard of customer service because we love what we do. Your feedback is motivating and appreciated. We look forward to welcoming you again at Spec-Savers Pinelands and Spec-Savers Tygervalley!
Thank You & Kind Regards
Spec-Savers Head Office Team