SPEC SAVERS MUSGRAVE

I HAD POPPED INTO SPEC SAVERS MUSGRAVE CENTRE TO GET A LICENSE EYE TEST FORM ON SUNDAY THE 03/06/2018 AND WAS TOLD BY A STAFF MEMBER THAT IT WAS ONLY DONE BETWEEN 08:30 -09:00 ON A WEEKDAY, I HAD POPPED IN AROUND 11:00, I THEN LOOKED FOR ANOTHER OPTOMETRIST IN THE CENTRE TO SEE IF I COULD HAVE IT DONE AND CAME ACROSS EXECUSPECS, UNFORTUNATELY THEY DIDN'T HAVE AN OPTOMETRIST IN AND COULDN'T ACCOMMODATE ME AT THE TIME, HOWEVER THE LADY KINDLY OFFERED ME AN APPOINTMENT FIRST THING IN THE MORNING FOR THE VERY NEXT DAY. I WAS QUIET ASTOUNDED AS MY FRIEND HAD BEEN INTO SPEC SAVERS AND HAD HER DRIVERS LICENSE FORM COMPLETED WITHOUT ANY ISSUES, WHEN I TOLD HER OF MY EXPERIENCE SHE IMMEDIATELY CALLED THEM AND THEY SAID THAT THEY COULD NOW ACCOMMODATE ME, THIS IS AFTER I HAD ALREADY LEFT THE CENTRE, MY POINT HERE IS THAT WHY SHOULD YOU MAKE AN EFFORT TO ACCOMMODATE SOMEONE ONLY WHEN THEY COMPLAIN RATHER THAN PROVIDING A SERVICE THAT DOESN'T REQUIRE A COMPLAINT INITIALLY. SPEC SAVERS DOESN'T SAVE, I WILL NOT RECOMMEND THE MUSGRAVE STORE TO ANYONE.