Spec Savers Melissa Schulze is unprofessional

Spec-Savers Sunninghill

Melissa Schulze is RUDE RUDE RUDE. I booked for a screening test for my drivers test online for a Saturday slot. I filled in all my details including my medical aid because I genuinely thought I was going to be charged for the screening anyway.

I only found out that screening for drivers licenses are not done on Saturdays, and that they are only done during the week when I arrived at the practice. None of this is indicated on the website.

The ladies that work at the front desk explained to me nicely and they went and spoke to Melissa to see if she can do the screening. She explained it to me and indicated that she will charge me the R110 for screening. But the manner in which she spoke to me was so rude and disrespectful, she was literally shouting at me at the front desk and even when we got to the consulting room.

She kept on repeating herself that I booked out a whole 30min slot for a customer that could have paid for a screening test that could be done in less than 5 min, and might I add that she was literally red and shouting at me the entire time, even though I explained I didn't even know that screenings were free, otherwise why would I have populated my medical aid details.

She only started being nice towards me when I agreed for a full on eye test.

But, WOW. I have never been so appalled by a professional's behavior like that. In a nutshell, my experience was horrible for being treated by Melissa with such disrespect.

The ladies at the front desk were welcoming. They must keep it up. Melissa still needs to go back for a crash course on the basics of customer service.