1 reviews | Active since Apr 2021
Spec Savers Mall of the South...great service
Two weeks ago I damaged the frame on my glasses. I went to Spec Savers Cavendish to find out if they could assist in getting it repaired or replaced.
After leaving my glasses there, I followed up a day later. They were not able to fix it. According to their feedback, there were unable get a new frame as there are no longer frames for my lenses, because I had my glasses for almost 2 years. Instead they recommended that I make an appointment for an eye test, as I may need new glasses.
A week later while travelling to Johannesburg & contacted Spec Savers Mall of the South. They not only sourced & ordered a new frame in 3 days, but also had fitted my original lenses a day later.
To Spec Savers Mall of the South....well done, fantastic service...
To Spec Savers Cavendish, try to provide good service...not all customers are as oblivious as you think...
Thank you for sharing your experience. Your feedback is important, and we will be following up with the team to understand what went wrong and how we can prevent this in the future. That said, we’re thrilled to hear that the Mall of the South branch provided such efficient and helpful service!
Thank You and Kind regards
Thank you for sharing your experience. Your feedback is important, and we will be following up with the team to understand what went wrong and how we can prevent this in the future. That said, we’re thrilled to hear that the Mall of the South branch provided such efficient and helpful service!
Thank You and Kind regards