Spec savers mall of the south, Johannesburg

Worst Spec savers I've ever Came across in my life. Customer service is very bad. They will not go out of their way to help you at all. Ordered a Frame On friday, it is now Wednesday. Yesterday I had to phone Head office, Their Suppliers and Their courier company to Eventually find out that My frame is still at the same Spec savers they ordered it from. If it was Not for me making almost R2000. Worth of phonecalls and struggling for hours and Hour to get My frame Myself. I wouldve probably waited another week. The employees just pulled up their shoulders and told me I must wait because its a Process, and when I complained (i was almost in tears) they just said they understand and Put the phone down. I am shocked and Horrified by their Service. I had to stay away from work for 3 days now because I cant see or drive without my glasses. Ontop of that they still wanted me to pay a R250 access Fee while I have insurance and Warranty still on my Frame. I refuse to pay It as I organised my own Frame. I will Not Leave this here.