Spec Savers Lab Service Poor

The below is not a reflection on the Spec Savers branch but rather the company and labs. On 19/01/2026 I ordered prescription glasses as well as prescription sunglasses. The branch staff and optometrist was VERY competent and helpful. I paid everything in full on 19/01/2026. and they indicated that it will take +- 2 weeks. A week later both glasses arrived. Unfortunately, the lenses for the prescribed glasses was cut too small, even though the frame was sent with the order to the lab which screams incompetency. The order was sent back to the lab on 27/01/2026 so that new lenses could be cut.

Now, another 2 weeks later, nobody knows what is going on and where the glasses are. They are not providing any form of feedback to anyone not even the branch.

I will now cancel my order as well as any future contact lens orders and I will NEVER go back to a Spec Savers in my life. I will also not be a very good advert for them when asked how they are.