Spec-Savers Kolonnade

I went for an eye test at Spec-Savers Kolonnade in December 18. I want to change over to contact lenses. The doctor, Eugene Hildebrand is a wonderful doctor and assisted me with all my questions and issues. The first pair of contacts he ordered came within 3 day after my appointment. They didn’t fit as they should so he ordered a different brand. They took about 2 weeks to arrive because of the festive season and public holidays. In the first week of January 2019 after all the holidays I phoned to follow up to find out when the contact will arrive. None of the staff I spoke to could assist me and took my name and number to phone me back. This never happened. After phoning again to find out only to find out that the contact lenses arrived and no one notified me, I made an appointment over the phone with one of the staff working in the front. On the day of my appointment when I arrived the lady helping me said that I don’t have an appointment booked on my name, looked at me as if I’m at fault. After the appointment I insisted on I wore the lenses for a week and had to go back to the doctor as my eyes was allergic to the brand. I phone numerus times to make an appointment with no answer so I went to the shop and made an appointment. After the appointment, the doctor order a new brand. It’s been 2 weeks now. After numerous phone call on different days trying to find out when the contact lenses will come, none of the staff I spoke to could once again assist me. They would just take my name and number and say they will phone me back and never did any of them phone me back. The staff in this practice is really a bunch of *********** and useless individuals. It’s very sad how the staff of this practice is giving the practice a bad name and reputation.