Spec-Savers Kloof Street, Cape Town: Wasting customers' time

Item: Spec-Savers SA
Rating: 1
Author: Dominic U

I was informed that I could pick up my prescription this week, only to arrive at 11:00 in the morning and discovering that the practice had been closed for renovations since Monday, and would remain closed for almost two weeks.

The construction crew on site confirmed that the Spec-Savers staff were not at work. The contact number provided on the door also does not work.

So here are some questions: Why inform me that staff would be available to assist, and that I could pick up my prescription? Why was I not contacted if this would in fact not be the case anymore? Who am I supposed to contact?

Helpful (0)

Replies (3)

Spec-Savers SA's replyOfficial

17 Apr 2019, 14:13

Dear Uysdominic,

Thank you for taking the time to bring your matter to our attention. We have sent everything through to our representative to attend to urgently.

Thank You & Kind Regards
Spec-Savers Team

Spec-Savers SA's reply17 Apr 2019, 14:13

Official

Dear Uysdominic,

Thank you for taking the time to bring your matter to our attention. We have sent everything through to our representative to attend to urgently.

Thank You & Kind Regards
Spec-Savers Team

Dominic U's updateReviewer Update

17 Apr 2019, 15:01

Thank you for the quick response. I was contacted and we resolved the issue.

Dominic U's update17 Apr 2019, 15:01

Reviewer Update

Thank you for the quick response. I was contacted and we resolved the issue.

Spec-Savers SA's replyOfficial

17 Apr 2019, 15:03

Thank you so much for the feedback, we are glad that all is resolved.

You must have a great day further!

Thank You & Kind Regards
Spec-Savers Team

Spec-Savers SA's reply17 Apr 2019, 15:03

Official

Thank you so much for the feedback, we are glad that all is resolved.

You must have a great day further!

Thank You & Kind Regards
Spec-Savers Team