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Marietjie M
1 reviews | Active since Jul 2023
31 Jul 2023, 12:06
Spec savers Jean Village
I made an online appointment for 9:30 this morning at Specsaver Jean Village. I arrived at 9:15 at the centre. As I was getting out of the car I got a call from them informing me the optometrist is late. I need to reschedule. I wasted precious time and petrol…. You cannot inform a customer of a change in appointment time 15 minutes before hand. And the receptionist Brenda wasn’t even sorry about this. Just said it is out of her hands. Vert poor service!
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Spec-Savers SA's replyOfficial
31 Jul 2023, 16:27 Dear Marietjie
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Spec-Savers SA's reply31 Jul 2023, 16:27
Official
Dear Marietjie
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team
Thank you for taking the time to bring this matter to our attention, this is not the level of service that we strive for as a brand. Your matter has been escalated and a representative will be in direct contact with you to discuss.
Thank you and Kind regards
The Spec-Savers Team