1 reviews | Active since Dec 2013
Spec - Savers is not quality
I purchased glasses from Spec - Savers in Sasolburg and from the start it was a nightmare to have those frames, the quality was bad, considering the price and everytime it needs repairs the will tell my i am looking at 3 weeks, now I cannot go 3 weeks without glasses,
Today it broke again and when I took it to them they just said, sorry we can't help you, the lady at the desk said " i will see what i can do to get a frame" even though I told her I dont have a spare and cannot go without them se didn't even propose an alternative. So now I am sitting on site not sure what to do because seems like she wasnt sure what to do???
Couldn't she check on the system who has a extra frame? Or make some call? Or doesn't Spec - Savers believe in customer service?
We’re truly sorry to hear about your experience and the frustration this has caused. This is certainly not the level of quality or service we strive to provide.We understand how essential your glasses are for your daily life, and we sincerely regret that you were left without a clear solution or adequate support, especially given the urgency of your situation. Your feedback regarding the frame quality, repair timelines, and the service received in-store is deeply concerning. Your matter has been escalated and you will be contacted.
Thank you and Kind regards
The Spec-Savers Team
We’re truly sorry to hear about your experience and the frustration this has caused. This is certainly not the level of quality or service we strive to provide.We understand how essential your glasses are for your daily life, and we sincerely regret that you were left without a clear solution or adequate support, especially given the urgency of your situation. Your feedback regarding the frame quality, repair timelines, and the service received in-store is deeply concerning. Your matter has been escalated and you will be contacted.
Thank you and Kind regards
The Spec-Savers Team