Spec Savers Gordons Bay - to fix their mistake

I have been using Spec Savers for many years and the first time I'm very disappointing in the poor service I have received. I have ordered a new pair of glasses as my old pair is scratched. Eye testing were done and when the glasses arrived I took it back because it was to strong for me. A second eye test were done and another optometrist confirmed that the glasses were to strong. Then she send them away and when they arrived I had to go fetch then. The glasses were exactly the same. All the time and money lost!

I still don't have glasses and no attempt from them to fix it or refund me. I have already paid for this and is so unfair.