Spec-Savers give the worst customer service!!!

I went to the Spec-Savers Tygervalley branch for an eye test. I had my test done. After a bit of a miscommunication after a month has past I finally had to hear that the order for my lenses has not been processed and sent through yet. I also had to choose a frame as the frame I was gonna use with the lenses broke in the meantime which left me with no spectacles at all to wear. Then I get a phone call to say that my lenses arrived finally, but they are to small for my frame that I chose so they have to send the lenses back to the lab to have the lenses re-cut to fit the frame. I asked them approximately how long will that take and they said they will get back to me, no one phoned me and once again I have to spend my airtime to phone them just to speak to someone who sounds like she doesnt really want to help me and said she will phone me back. After an hour I had to phone back again on my cost just to get through to another lady who said she will get back to me in the next half an hour becasue they are waiting for confirmation form the lab. I will never in my life go back to any other Spec-Savers branch ever again, because not only are they super expensive but their customer service sucks big time. It is now almost two months since I had my eye test done and I still dont have my spectacles and I sit in front of a computer everyday snd I have to suffer with constant headaches.