Spec savers Gateway - horrible customer service !!!

2022 I went for eye test and I was told that I needed glasses, and I will receive an sms to collect. About 4 weeks later i received the sms and went there during my lunch but to my annoyance nobody had a clue where my glasses are and was told that my glasses haven't arrived. Shocking but okay! I was than promised a phone call which came back in the year 2025 towards end Jan. I went back again on the 17/02/25 still my glasses aren't there. And what angers me is that thulisiwe or something instead of asking me why have it took me so long to collect, she rudely says that I should have collected my glasses in 2022 not now haibo.i then requested for a manager that's when she turned back at her manager I presume and made a gesture of being annoyed which her manager reciprocated. She then went to her at the front count and I overheard the manager say the I must wait in a very unpleasant manner and than they continued which whatever they doing and I decided to leave as I already spent close to 30mins just waiting!! I hate spec savers and I do not want the glasses anymore