TN
Tracy N

1 reviews | Active since Jan 2021

19 Mar 2021, 10:58

Spec Savers

Appointment 19 Feb @The Bridge Outlet Port Elizabeth, told new lenses will take about 10 days , took 3 weeks, numerous phone calls , informed i just come in and lenses will be put into existing frame, bearing in mind cannot see without my glasses, then told it will take about an hour, I live out of town so planned to have someone accompany me in to PE this Saturday, fortunately called and was told no technician working this Saturday , they were quick to submit their account within 24 hours which was paid by my medical aid and i have yet to have the benefit of my new lenses

0
Replies (3)
Spec-Savers SA
Spec-Savers SA's reply19 Mar 2021, 12:17
Official
Dear Tracy. 

Thank you for taking the time in bringing your matter to our attention. We have received your matter via email as well, and your matter is being attended to by a Spec-Savers representative

Thank you and Kind regards
The Spec-Savers Team

TN
Tracy N's update19 Mar 2021, 12:24
Reviewer Update
Thank you, your Manager has called and an appointment has been set up for 10am tomorrow with the Technician to put in the new lenses, for which i am appreciative, better communication with your customer could have avoided all of this
Spec-Savers SA
Spec-Savers SA's reply19 Mar 2021, 14:46
Official
Dear Tracy. 

Thank you for the feedback and please do not hesitate to contact us if you should require any further assistance. 

 Warmest regards 
Spec-Savers Team