Spec-Savers doesn't care

I got new glass from Spec-Savers Kolonnade in Feb 2024, on that day when I collected my new glasses I ordered test trial contact lenses as well. The lady at the desk mentioned that I can come and collect my test trial lenses in a week. Four weeks went by and I heard nothing. So I decided to go back to them only to find out that they had no record of the order. The lady at the front desk said that she will put the order in and that the Doctor will also phone me in one week. It has been now another two weeks since then and I have heard nothing. Poor service from this branch. Would not recommend them.