SPEC SAVERS DOES NOT CARE ABOUT YOUR EYESIGHT!!!

this is my second complaint at the Menlyn branch, i am incredibly frustrated beyond words, i am never using this branch again. I feel belittled for having eyesight problems.

first complaint review- in June i went to Mall @ reds for an eyetest- they advised that my lenses were put into my specs incorrectly by the Menlyn Branch, I went back to the Menlyn branch & was assisted by Jan (who gave incredible service) my specs were fine however he gave me a new eye test & prescirtion i was happy with, unforunately i was not financially able to take it up.

fast forward to my NEW & BEYONG FRUSTRATING EXPERIENCE. Friday the 20th of December i went for a new eye test as my priscrption expired over 6 months- when i walked in- i was not greeted properly i had to explain my reason for coming, i made a booking with Dr Samson at 6pm, when i spoke to Maggie (receptionist) i asked if my previous script was still there that i did with Jan, my script was not there, i thought fine i will go surely it will be a good expernience (i was incorrect)

i sat in Dr Samson's chair- he was friendly overall, when the testing began i was upset. i sat in the chair & looked at the alphabetic board - i told him i could not see a letter out of my right eye, he zoomed in on the screen until i could see a letter? 1st red flag. he told me to read the letters out to him on the bottom row & it was a struggle, he had to keep switching lenses so i could see & still the letters were blurry. i could not see perfectly out the right eye (but i thought he would fix it) came to my left eye which is by FAR THE WORST- i could not see anything on the bottom row, he kept switching between lenses & i kept telling him it is blurry and i can not see at some point he was just sitting there asking if i could see without switching the lenses (this is a joke right?) i told him no, he then opted for me to scan my eyes to the up 4th row & focus on the letter 'O' and so i did- it was still blury & i could not see the bottom line, he told me he will sort it out for me & then opened my right eye so both my eyes are open & he asked if i could see & so i said i can see something now WITHOUT changes the switch for my left eye & he said 'perfect' he then told me my priscirption did NOT CHANGE & IS STILL THE SAME, i looked at him & advised that i can not see out of my currecnt specs, that i can not see infront of my wearing my glasses that i still have to quint while wearing my currecnt glasses, he told me 'not to worry as my old glasses are dirty has scratch ext on them' i then looked at him funny & was like okay? so there was no change in strenght? he said 'no. everything is exactly the same'

BUT I CAN;T SEE???

anyways i walked out taking a deep breath & chose my frames because i must be crazy right? i cant see out my eyes but you are telling me i can? anyways so i explained to my fiance that i am unhappy, my fiance went to go see the Doctor Samuel, my fiance explained that i can not see so why are my lenses the same? doctor told my fiance that '' i must be able to see a 6 line where the 6 is and because my glasses are scratch & old that is the reason i can not see out of them'' irritated my fiance left the store and left me to deal,

i told Maggie that i will be honest i am not happy with the eye test & what the dorctor prescribed, i was expressing my concerns to Maggie only to be told ''You Still have to pay for the eye test'' i looked at her confused- i am not worried about the payment, i am worried about my eye sight & what i was given, i asked Maggie can i please have a second opinion or another eye test done, i was willing to go back into the room to be tested again, Maggie told me no- i have to make another booking but i have to pay for this test, i am beyong frutsrated at this point- do you NOT CARE ABOUT YOUR PATIENTS EYESIGHT???

i stood contemplating what to do, whenever i spoke to Maggie she was defensive & spoke over me to the point i had to ask her to kindly listen to my request before speaking again as she is just shoving answers to things i did not ask or relevant, i asked her to confirm if i take these glasses & i have issues if i can come back & have it sorted she said yes, i am NOT CONFIDENT that the doctor gave me the rights prescption being that I COULD NOT SEE OUT OF MY EYES, i got the invoice with the prices on & asked to please redo my qoute as the blue tint was too much, she rolled her eyes and sighed & re did the qoute to a anti glare over my lenses, i then opted to take the specs as i do need new glasses but my confidence in this is very small, i am unhappy, i have paid for my glasses HOWVER i told them to wait as i am still wanting my second opinion.

long story short- i am still waiting for my second opinion, i am unhappy, service is poor, rude staff members, doctors that don;t know what they doing & please i am spreading word to all my friends & family not to ever go to spec savers!

I am drained from this expience, i am so unhappy, do yourself a favour & go to another branch that listens to you & cares about you