Spec Savers disappoints a CHILD!!!!

I have used Spec Savers in Somerset West for over 20 years and although I have had some bad experiences with both quality and service I have remained a loyal customer partly based on your program that assist kids 12 and under for free. What a wonderful way to pay it forward. Three weeks ago my 12 year daughter specs broke for the second time this year. The first time we paid to have it fixed. However, this time she is due for her free eye test and frames in February and her eyes have have become so much worse year. What I cannot understand is your policy which will not allow her to get this down in January as it has to be done in February?? So for the first month of school my child will be nearly blind? If this is to help our children then why is this policy do rigid?? Surely her wearing the old specs are going to make the situation more difficult with the new school year ahead? Why are you not more concerned about the quality of service you provide rather than saying your system does not allow it? How is this a cut above the rest? Is this just a marketing tactic? Or are you really concerned about paying it forward?? This is not what I expected from a well known and respected brand!!